How does counselling work?

Counselling is a unique experience that varies from person to person. It typically involves discussing challenges, hopes, fears, and goals. Our aim is to build a therapeutic alliance with you rooted in transparency, empathy, integrity, and safety. The counselling room (virtual or otherwise) is a safe space for you to process strong emotions free of judgement.

Who does counselling work for?

Counselling can work for anyone who is willing to do the work of looking within themselves to understand their patterns of behaviour. Sometimes, this process can be difficult, but with counselling, you are not alone. The goal of therapy is to embark on this journey with a professional who can create a safe and compassionate environment to help support you on your path to inner peace.

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For children and youth, they communicate through play and can therefore experience healing through child-centered play therapy. This is a non-directive, child-led approach that supports children and youth in expressing their feelings and developing autonomy, confidence, resilience, and coping skills.

How many sessions do I need to feel better?

Everyone's needs are unique. The length of time a client chooses to spend in therapy is a personal decision, and one that will be informed by their goals, challenges, and logistical factors, in collaboration with their therapist.

What is your cancellation policy?

We have a firm 24 hour cancellation policy. Sessions cancelled within that 24 hour window will be billed at the full rate. This policy also applies to no-shows and sessions where a client chooses to end early.

Do you do direct billing?

We are not equipped for direct billing at this time. Sessions will be billed to the client, who can then submit for reimbursement with their insurance provider if applicable. 

What methods of payment do you accept?

We accept payment via credit card, and can accept e-transfer. If paying by e-transfer, it must be received within 24 hours of an appointment. If it is not received in this window, the credit card on file will be charged.